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Chuck Schaeffer CRM Industry Year End Review—For 2012

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Here's What Happened in the CRM Software Industry During 2012

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The 2012 CRM Industry Year In Review video blog post
CRM Software Year End Review Here's a look back at the biggest technology trends and events to impact the Customer Relationship Management software industry in 2012, including the advancements in cloud CRM, Social CRM, Customer Experience (CX) and Marketing Automation as well as the jockeying for top CRM software vendor positioning and the CRM Idol competition.

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