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Chuck Schaeffer Customer Experience Design & Framework

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CRM Video Series

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CX Roadmap, and its Role with CRM
Michael Fauscette This video discussion with IDC lead analyst Michael Fauscette and Vantive Media CEO, Chuck Schaeffer, examines the business opportunity and benefits of Customer Experience, the intersection of CX and CRM, and offers several tips, tactics, techniques and advice to plan and succeed in Customer Experience Management deployment.


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