|By Software Scope
||NetSuite offers a broad CRM suite along with fully integrated accounting, e-commerce and ERP software.
On-demand competitors of similar software scope include SAP's Business By Design and Salesforce.com teamed with AppExchange partner QuickBooks (for small business), FinancialForce.com or Intacct (for small and midsize businesses), and WorkDay (for enterprises). Zoho is also a possible contender for small businesses.
Primary on premise or mixed delivery model competitors include Sage and Microsoft Dynamics CRM along with any of its four ERP lines (AX, Nav, GP and SL).
|By Customer Size
||NetSuite is strategically and steadily transitioning from an existing customer base of small businesses to middle market customers, and has is sights clearly set on the enterprise market. The company's sales model is largely based on inside telesales with field sales pursing middle market and some enterprise sale opportunities.
Interestingly, NetSuite is also satisfying demand as a tier 2 system, for divisions of large and global companies, which do not want to inherit or operate the complexities and overhead of their parent companies tier 1 applications.
Primary competitors also spanning these target markets include Oracle CRM on Demand, RightNow, Salesforce.com and SAP's Business ByDesign.
|By Vertical Market
||NetSuite offers industry solutions for media and publishing, manufacturing, services, software companies and wholesale distribution. However, the company's most competitive vertical market is professional services.
Other primary competitors in this industry include Microsoft Dynamics with Professional Service Automation (PSA) partner solutions, Salesforce.com with AppExchange partners and pure play PSA (non-CRM) solutions.
|By Delivery Model
||NetSuite is only delivered in the Software as a Service model. No on-premise option is available.
Primary SaaS competitors include Salesforce.com for buyers seeking CRM software and SAP's Business ByDesign for buyers seeking integrated SaaS CRM and ERP software.
Primary on-premise CRM and ERP competitors include Microsoft Dynamics and Sage.
||NetSuite is available in 17 languages and supports multiple currencies, international tax methods such as GST and VAT, and automated tax reporting for 42 countries.
- In the Australia New Zealand market, NetSuite is distributed as "MYOB NetSuite" (aka MYOB OnDemand) through MYOBs (ASX: MYO) strong distribution network. The partnership effectively makes NetSuite the middle market solution for MYOB. The 2005 arrangement also originally included partner Net Return as a distributor, however, that partner was subsequently removed and its 30 to 50 resellers were redirected to NetSuite in 2009. MYOB OnDemand is the exclusive distributor of the NetSuite on-demand ERP, CRM and eCommerce solutions in Australia and New Zealand. According to GfKGroup, MYOB accounts for 67 percent of the back-office software market in Australia. The localised product supports BAS (Business Activity Statement), Australia tax code list and GST. NetSuite is also the only major SaaS application provider to deliver its business applications locally from an Australian data center.
- In Europe, NetSuite partnered with BT (British Telecom) in 2008 in large part to target BT's 1.6 million business customers in the UK and EMEA. BT is NetSuite reseller, and also partner of competitors Salesforce.com, SugarCRM, Xero Online Accounting and other cloud applications.
- For the European market, NetSuite supports the VAT 100 report, UK settlement discount and VAT calculations.
- For the Canadian market, NetSuite supports the GST34 report and GST/PST.
- In the Philippine market, NetSuite released OneWorld PH in 2010, a localized financial and ERP suite for the Philippine market. This release follows NetSuite setting up a development and customer support center in Makati, Philippines in 2007 which now employs approximately 300 staff.
|By Price Point
||While NetSuite's subscription fee is moderately priced, the high number of additional or separately priced software modules and advanced functions bring the total cost of ownership near the top of the competitive landscape.
Other high investment cloud solutions come from RightNow, Salesforce.com and SAP Business ByDesign, while lower subscription and TCO solutions include Microsoft Dynamics CRM and Oracle CRM on Demand.