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Salesforce.com Coverage

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4 stars
Salesforce versus Microsoft Dynamics CRM
Salesforce v Microsoft While Oracle and SAP have viable CRM products for their ERP install bases, their CRM market share is in decline. It's clear the chase for the top CRM software position has reached a two horse race. Salesforce is the market leader and Microsoft Dynamics CRM is the challenger. Here's the head to head match up and expert analysis that compares the top two CRM software systems.
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  Dreamforce Central Station
Dreamforce Dreamforce is the biggest CRM industry event and the CRM industry leader's annual articulation of industry change and company vision. This year promises a continuation of keynotes from celebrity business leaders, innovation and product roadmaps from Salesforce.com, over 1,000 expert-led user sessions, an expo of over 350 cloud CRM providers and an unmatched networking opportunity.
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3.5 stars
Microsoft + Salesforce.com = BFF?
Microsoft and Salesforce.com Microsoft and Salesforce.com announced their "global, strategic partnership" today. But when you peel away the marketing speak, and compare how these two CRM titans differ not just in products but in presentation, and further recognize the biggest news comes in what wasn't said, you can really see how the CRM software competitive landscape is changing.
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3 stars
Salesforce.com Shakes Up Marketing Automation—Acquires ExactTarget
Salesforce acquires ExactTarget Salesforce.com shook up both the CRM software industry and the closely affiliated marketing automation software industry today. While many including myself have been predicting for some time that Salesforce would acquire a marketing automation vendor, I’m not aware of anybody that thought it would be ExactTarget. Instead, most pundits expected it would be Marketo.
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3.5 stars
Salesforce Social Marketing Pushes Ahead
Salesforce Social Marketing Continuing its defacto Blue Ocean strategy, Salesforce announced important new social marketing capabilities at Cloudforce, New York last week. The information put some meat on the bones since initially offered at Dreamforce, and further pushed the company's strategic intent with both the Marketing Cloud and enabling the social enterprise.
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3.5 stars
Dreamforce Post Game Analysis
Dreamforce Review Dreamforce 2012 focused on social business and CMO’s, but also inadvertently demonstrated the shrinking distance between innovation and commoditization. A lack of notable product announcements made this tenth Dreamforce different than prior conferences. Here we look at and how this event will influence the foreseeable future for Salesforce.com and the competitive landscape.
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3.5 stars
An Insiders Guide to a Successful Dreamforce
Dreamforce Guide Salesforce.com’s Dreamforce is a spectacular event, but can quickly become overwhelming if not planned for in advance. Here is your insiders guide to a successful Dreamforce conference, along with 10 tips to get the most out of your Dreamforce experience, and in turn, get the information and learning to increase your CRM software investment payback.
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4 stars
Salesforce.com Named in Top CRM Systems in Southeast Asia
Top CRM in Asia Salesforce.com manages an Asia Pacific regional headquarters in Singapore and makes its CRM software available in English and Thai for customers in Southeast Asia. Salesforce.com has been steadily acquiring local partners and customers throughout the Asia Pacific region—and has been named in the Top 10 CRM Systems of Southeast Asia.
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3 stars
Oracle Gunning for Salesforce.com?
Denis Pombriant When analysts predict the winning cloud CRM vendors—and their predictions stand in contrast—each gets the chance to promote his position. Here Denis Pombriant challenges Trip Chowdry's analysis that Oracle will overtake Salesforce.com and find itself in the position to swoop in and buy the cloud poster child for 50 to 60 percent of the current Salesforce.com price.
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3.5 stars
Benioff Dissed from Oracle OpenWorld
Oracle OpenWorld Fewer than 24 hours before his keynote, Salesforce.com CEO Marc Benioff gets dissed from Oracle OpenWorld without explanation. Analyst Denis Pombriant analyzes the fiasco, and assesses whether this dust up can be seen as a reaction by Oracle to several years of Benioff sniping about cloud computing or Oracle's lack thereof.
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3.5 stars
An Initial Look at Radian6
Radian6 Radian6 Web monitoring, and its integration to Salesforce.com clouds, offers a strong and synergistic combination. But not all customer experiences are positive or deliver payback. To make the most of this social CRM solution, buyers are advised to evaluate the tool within the context of specific business objectives and pursuant to actual business use cases.
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4.5 stars
Salesforce.com CRM Review
Salesforce.com Review Salesforce.com is the pioneer for the SaaS CRM movement. With its substantial size, it no longer leads the industry in terms of revenue growth, however, in absolute terms of SaaS CRM revenues, customer acquisitions and user subscriptions the company is the clear market share leader. In this Salesforce.com CRM review we examine strengths and weaknesses of the industry leader.
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3.5 stars
Salesforce Dreamforce '11 Review
Dreamforce There were plenty of Dreamforce highlights, including new product introductions and the always comical jabs at Oracle, but not withstanding the product announcements and entertainment, the overarching Salesforce.com theme remains social, and the social enterprise is the strategy and message that the company will carry into the coming years to evangelize and differentiate.
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3.5 stars
Data.com Seeks to Squash the #1 Source of CRM Failure
Data.com According to Gartner, bad data is the number 1 cause of CRM software failure. Announced at Dreamforce '11, data.com seeks to remedy bad data with an integrated hygiene process for Contacts data (using the previously acquired JigSaw) and company data (using an integration with Dun & Bradstreet). The service also delivers real-time alerts using Chatter.
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3.5 stars
Living on Cloud 3: Salesforce.com's Service Cloud Morphs Support with Social
Service Cloud 3 Salesforce.com made its first billion dollars in the SFA software market. Now the cloud leader looks to make the next billion in the service and call center CRM market. Service Cloud 3 (SC3) is far more than a call center software upgrade; It's an innovative release that morphs traditional case management with social media for synergistic customer support and satisfaction.
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2.5 stars
The Rise of Online CRM App Stores
CRM App Stores Cloud CRM vendors look prophetic at the moment, showing up just ahead of the rise of cloud computing and the demand for everything as a service. Several have even launched their own online app stores tapping yet another wildly popular trend. While Salesforce is indeed leading the pack on third party app marketplaces, other CRM vendors are trying to close the gap.
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4 stars
Salesforce.com Named In Top 10 CRM Systems in India
Top 10 CRM in India Salesforce was highlighted in the Top 10 CRM Software Systems in India special report. The company grew its customer base in India by 42%, outpacing the company's growth in the Asia Pacific region for its fiscal year ended January 31, 2010. "India is the fastest growing cloud computing market in the Asia Pacific region," said Sanchit Vir Gogia, Research Manager for Springboard Research.
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Salesforce.com Market Briefs
More References

  • Facebook Scales with Salesforce.com
    Following the evaluation of whether to upgrade its internal CRM system, social network giant Facebook elected to take their CRM systems to the cloud with Salesforce.com's Sales Cloud 2. Facebook has implemented the on-demand CRM solution across its sales operation teams along with its developer relations. The system integrates with six legacy systems. Sheryl Sandberg, COO, Facebook said: "Facebook and salesforce share a common vision for helping people connect and share information more efficiently. Salesforce.com's cloud model was the perfect fit for us - with our current growth trajectory and future sales goals, we needed a product that will scale with our growing business." End

  • Salesforce.com's Service Cloud
    Salesforce.com's Service Cloud has become the business strategy to keep the SaaS company's growth alive. As sales force automation (SFA) has peaked, the cloud company is aggressively pursuing customer support to continue their SaaS market share leading position. The recent Service Cloud release includes new key features such as Salesforce Knowledge, Salesforce Answers and Salesforce for Twitter. Salesforce Knowledge is a Google-accessible knowledge base that can be customized by company and empowers service agents to access information quickly. Salesforce Answers allows companies to create a custom website to post questions and encourage a dialogue with the community. Information can then be queried and filtered into the Service Cloud's knowledge base. A new Twitter tab on the Service Cloud dashboard permits service agents to "Search Twitter for Service Issues", view the social stream in real time, identify conversations related to the company or its products, create a case in Service Cloud, assign or escalate the case for resolution, and then update the Twitter conversation with progress or when resolved. End


More Salesforce.com References
More References

  • The official Salesforce blog doesn't get the frequent updates it should, but does offer some helpful advice and is nonetheless the company's official blog.
  • Arrowpointe manages Perspectives on Salesforce.com. The website provides a wide variety of mainly technical tips for the core CRM application as well as Force.com pointers.
     
 
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Salesforce.com (CRM)

Microsoft
85.03 (+0.275)

Today's Range: 84.39 - 85.12

as of 4/26/2017 3:29pm

 

 

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About Salesforce.com
Since its founding in 1999, Salesforce.com has become the poster child for software-as-a-service CRM and cloud computing delivery. The company launched a now infamous "End of Software" revolution in order to become the fourth largest CRM software provider and the top SaaS CRM software maker in the world.

 

 

 

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