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Chuck Schaeffer Customer Experience (CX) Consulting Advice

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CRM Video Series

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CX Design & Deployment Advice
Roy Dube Wipro North American Lead and Practice Partner Ron Dube identifies the top CXM benefits, including the business imperatives to retain customers, increase customer loyalty and achieve greater employee engagement. We also examine how best to deploy CX technologies across customer touch points and communication channels and how to avoid or mitigate common risks.


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