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  GITEX Dubai Delivers 30th Anniversary
Gitex The 30th GITEX Conference was held October 17 to 21, 2010 at the Dubai International Convention & Exhibition Centre and both attendees and enthusiasm increased from the prior year. GITEX is tapping into the Middle Eastern and GCC region’s increased IT presence and growth. In the UAE alone, technology investments are expected to increase by over 12 percent to U.S. $4.8 billion in 2010.
  The Asia CRM Industry Landscape
Asia CRM Research and analysis from Springboard and discussions with local CRM strategist and industry experts illustrate how the Asia CRM software market, as well as the acquisition of new technology solutions such as the cloud and SaaS, are uniquely adopted in Asia as compared to the rest of the world - and changing the Asia IT market.
  The State of Customer Relationship Management in Europe
CRM Europe With overall adoption of CRM in Europe growing only slightly at 0.7% as forecast in a 2010 Gartner research advisory, CRM sectors such as on-demand CRM, social CRM (SCRM) and CRM analytics are poised to show the big growth. “In terms of understanding market movement, SaaS, e-commerce and analytics will see strong demand” says Gartner analyst Chris Pang.
  The Middle East Customer Relationship Management Market
Middle East CRM With research and illustrations from Gartner and other analysts, this editorial highlights several unique traits and regional differences in the Middle East CRM market. “In the Middle East, IT buyers like to buy local,” says Michael Maoz, VP and Distinguished Analyst at Gartner. “They don’t buy ... Oracle. They buy Oracle Saudi Arabia.”
  The Latin America Customer Relationship Management Landscape
CRM Latin America South America is acquiring CRM products at a faster pace than most other global regions. This editorial debriefs and analyzes the research conclusions from Gartner and other analysts and looks at regional growth projections as well as key differences in Latin American CRM strategy, software products and Social CRM solutions.
  Customer Relationship Management Surges in Asia
Asia CRM CRM industry analysis from Datamonitor, Gartner and Springboard, as well as CRM software sales results by Oracle, SAP,, Microsoft and other CRM manufacturers show increased growth and strength in the Asia Customer Relationship Management software market and also illustrates vendor approaches to increase market share in the region.
  The Factors and Influence Europe CRM Market Adoption
Europe CRM Analysis from analyst firms and sales results by software vendors illustrate that Europe CRM software adoption varies considerably by North and South regions as well as individual European countries. While SaaS CRM continues to show big growth, regulatory and privacy concerns for CRM systems hosted outside Europe linger among software buyers.
  Factors Driving Latin America CRM Growth
Latin America CRM Software Economic and business factors such as contact center growth, near-sourcing and expanding free trade agreements with the U.S. as well as technology introductions such as on-demand CRM, social CRM and open source CRM solutions are driving the acquisition and growth of Latin America CRM software products.


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