CRM Blog

CRM Best Practices, Research Insights and Expert Opinions

Contact Management Versus CRM

Contact management is not Customer Relationship Management. Here are the differences between contact management systems and CRM applications.

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Multi-Tenant Versus Single-Tenant CRM Architectures

There is a long standing debate about the advantages and differences between multi-tenant and single-tenant CRM. Here are the facts.

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CRM Platform versus Best of Breed

There is a long standing debate about whether best of breed CRM systems are better or worse than CRM platform. Here are the benefits of each.

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What are consumer technologies?

Here is how CRM software and business applications are using consumer technologies to improve the user experience, user adoption and technology ROI.

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Ask the CRM Expert

Ask The CRM expert your questions regarding CRM software selection, CRM implementation, vendor rankings or anything else.

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What is CRM?

Contrary to some popular belief, CRM is not software. CRM is a business strategy to grow mutually beneficial and profitable customer relationships.

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How To Create CRM Governance That Works

The IT governance model and its benefits are transferable to CRM software implementations and post-production if you do these 3 things.

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How CPQ Software Simplifies Complex Selling

Here’s how CPQ software reduces the time to create quotes and orders, and simplifies the selling of complex products.

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Configure Price Quote Best Practices

Here are the 10 Configure Price Quote best practices to help manufacturers and sales people improve and accelerate quotes and orders.

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Contract Lifecycle Management Automation

Independent research shows how Contract Lifecycle Management (CLM) software saves sales time, reduces company risk and grows revenues.

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Field Services CRM Best Practices

4 field services CRM best practices to empower technicians, improve customer experiences and support company growth objectives.

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3 Steps to Increase Salesperson Productivity

The 3 steps to increase salesperson productivity for more effective selling – and to gain 7 additional hours per week.

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