CRM Blog

CRM Best Practices, Research Insights and Expert Opinions

Anthony Lye

Oracle CRM—Fusion CRM & What’s Next From Oracle

Oracle’s Anthony Lye explains the Oracle Public Cloud, Oracle Social Network and relationship between CRM on Demand and Fusion CRM.

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Martin Schneider

Enterprise Apps Going SaaS—Cloud Advice from Research Expert

CRM analyst Martin Schneider discusses cloud CRM and factors such as security, SLAs, portability, online marketplaces and vendor lock-in.

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Lior Arussy, Customer Experience Thought Leader

Customer Experience Management Critical Success Factors

Lior Arussy, a Customer Experience delivery expert, shares strategies and success factors for implementing a Customer Experience program.

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Anthony Leaper, SAP Thought Leader

SAP Thought Leader Anthony Leaper In His Own Words

SAP Thought Leader Anthony Leaper shares the Line of Business customer solution target markets, top strengths and go to market execution.

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Jim Daddario, SAP

SAP Business ByDesign Senior Director, Jim Daddario

SAP Thought Leader Jim Daddario shares the Business ByDesign target markets, top strengths and go to market execution.

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Brad Wilson

Microsoft CRM Thought Leader Brad Wilson In His Own Words

Microsoft Dynamics CRM GM Brad Wilson shares Dynamics CE 365 positioning, differentiation and competitive advantages.

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Larry Ritter

Sage CRM Thought Leader Larry Ritter In His Own Words

Sage CRM software leader Larry Ritter shares how the company is advancing its CRM apps, including ACT!, SalesLogix and Sage CRM.

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Larry Augustin

Sugar’s Larry Augustin Shares What Makes Sugar CRM So Sweet

SugarCRM CEO Larry Augustin shares the vision, business strategy, strengths and differentiators of Sugar CRM.

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Dylan Persaud

CRM Software Selection Advice — From the Expert

Evaluating CRM software can be tough. This CRM selection discussion shares insights and lessons to lower risk and choose the best CRM product.

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User First CRM Implementation

The User-First CRM Implementation Method

The 8 User-First building blocks that deliver higher user adoption, improved business outcomes and the most successful CRM implementations.

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Agile Best Practices for CRM Deployments

Agile Best Practices to accelerate your CRM implementation, lower project risk, increase user adoption and improve business outcomes.

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The Agile Toolchain for Dynamics 365

The ideal agile toolchain to accelerate development, testing, integration and continuous deployment of Microsoft Dynamics 365 CE.

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