CRM Blog

CRM Best Practices, Research Insights and Expert Opinions
Oracle CRM—Fusion CRM & What’s Next From Oracle
Oracle’s Anthony Lye explains the Oracle Public Cloud, Oracle Social Network and relationship between CRM on Demand and Fusion CRM.
Read MoreEnterprise Apps Going SaaS—Cloud Advice from Research Expert
CRM analyst Martin Schneider discusses cloud CRM and factors such as security, SLAs, portability, online marketplaces and vendor lock-in.
Read MoreCustomer Experience Management Critical Success Factors
Lior Arussy, a Customer Experience delivery expert, shares strategies and success factors for implementing a Customer Experience program.
Read MoreSAP Thought Leader Anthony Leaper In His Own Words
SAP Thought Leader Anthony Leaper shares the Line of Business customer solution target markets, top strengths and go to market execution.
Read MoreSAP Business ByDesign Senior Director, Jim Daddario
SAP Thought Leader Jim Daddario shares the Business ByDesign target markets, top strengths and go to market execution.
Read MoreMicrosoft CRM Thought Leader Brad Wilson In His Own Words
Microsoft Dynamics CRM GM Brad Wilson shares Dynamics CE 365 positioning, differentiation and competitive advantages.
Read MoreSage CRM Thought Leader Larry Ritter In His Own Words
Sage CRM software leader Larry Ritter shares how the company is advancing its CRM apps, including ACT!, SalesLogix and Sage CRM.
Read MoreSugar’s Larry Augustin Shares What Makes Sugar CRM So Sweet
SugarCRM CEO Larry Augustin shares the vision, business strategy, strengths and differentiators of Sugar CRM.
Read MoreCRM Software Selection Advice — From the Expert
Evaluating CRM software can be tough. This CRM selection discussion shares insights and lessons to lower risk and choose the best CRM product.
Read MoreThe User-First CRM Implementation Method
The 8 User-First building blocks that deliver higher user adoption, improved business outcomes and the most successful CRM implementations.
Read MoreAgile Best Practices for CRM Deployments
Agile Best Practices to accelerate your CRM implementation, lower project risk, increase user adoption and improve business outcomes.
Read MoreThe Agile Toolchain for Dynamics 365
The ideal agile toolchain to accelerate development, testing, integration and continuous deployment of Microsoft Dynamics 365 CE.
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