CRM Blog

The Final Four Competitive Advantages

How to design the final four competitive advantages to acquire, grow and retain more customers.

A Salesforce Implementation Plan with the 7 critical success factors to achieve the maximum CRM results in the least time, cost and risk.

A proven and repeatable 7 step CRM implementation plan to reduce project risk and maximize CRM implementation results.

CRM systems improve call center metrics such as call time, up sell and cross-sell, First Call Resolution rate and agent productivity.

The top 5 Risks and Rewards of cloud CRM solutions compares the advantages and disadvantages of online, on-demand, SaaS CRM software.

Referencing research from analyst firm Info-Tech, this analysis shares whether on premise or cloud CRM is better for your company.

An objective assessment along with the top hits and misses of Microsoft Power BI,

Microsoft Power BI best practices to accelerate design and development, improve the user experience and increase CRM analytics user adoption.

Cognitive systems defined and explained by examining unique capabilities, business benefits and some interesting real world examples.

CRM analytics discover correlations, patterns and trends, allowing you to tailor the customer experience for increased engagement and profits.

Customer analytics interpret, flex and act upon volumes of information which otherwise remains buried and unusable. Here are the best ones.

Prioritizing the highest impact performance metrics helps managers achieve the most strategic goals in the shortest time. Here’s how to do it.