CRM Software Hub

CRM ROI

What’s the ROI for CRM? CRM ROI Research Findings

Research shows the CRM ROI is 211%, on average, but can surge to 3 times that figure based on software utilization and user adoption.

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CRM Software

The Future of CRM

The next generation of CRM software will transition from data management to customer relationships and a whole lot more. Here is the future of CRM.

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How

What is CRM?

Contrary to some popular belief, CRM is not software. CRM is a business strategy to grow mutually beneficial and profitable customer relationships.

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CRM Market Share

CRM Market Share Report

The CRM Market Share Report measures the size of the market, forecasts market growth and ranks the top 5 CRM vendors.

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Versus

Microsoft Dynamics vs Salesforce

This Salesforce versus Microsoft Dynamics 365 CE is an independent, expert analysis and comparison of the top two CRM systems.

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Best Practice

CRM User Adoption Best Practices

10 CRM user adoption best practices to accelerate time to value and maximize user adoption, software utilization and technology ROI.

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CRM Market Share

Seismic Shifts in the CRM Software Market

4 shifts in the CRM software market create huge potential to use CRM for more strategic objectives and benefits.

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Mobile CRM

Mobile CRM – Why it Fails, and How to Succeed

The disconnect with mobile CRM. Why so many mobile deployments do not go well and the right steps to achieve mobile CRM success.

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Mobile CRM

Mobile CRM User Experience Best Practices

How to achieve mobile CRM user experiences that increase CRM user adoption, software utilization and technology payback.

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Microsoft Dynamics 365 CE

Microsoft Dynamics CRM Review

This independent Microsoft CRM review evaluates Dynamics 365 CE competitive strengths, weaknesses, limitations and costs.

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Microsoft Dynamics 365 CE

Improve the Microsoft Dynamics CRM User Experience

How to improve the Microsoft Dynamics 365 CRM user experience to increase CRM user adoption, software utilization and technology ROI.

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CRM Mobile

Mobile CRM for Staff Productivity and Customer Relationships

Analyst firm Yankee Group shows how mobile CRM increases staff productivity, user adoption, customer relationships and ROI.

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