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CRMsearch
  • CRM
    • CRM Software
    • CRM Strategy
    • CRM Selection
    • CRM Implementations
    • CRM Optimization
  • Sales
  • Marketing
  • Service
  • Industries
    • Financial Services
    • Life Sciences
    • Manufacturing
    • Retail
    • Other Industries
  • Channels
    • CRM Analytics
    • Customer Experience
    • Salesforce
    • Ask the CRM Expert
  • Blog

Customer Experience

From CRM to Customer Experience Management

Customer experience management (CXM) is not just repackaged CRM. CXM marks a shift from internal to external customer engagement.

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Customer Experience Research Findings and Actionable Takeaways

Customer Experience (CX) research findings reveal the top CX benefits, risks, metrics and helpful insights to maximize CX program success.

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How To Deliver Best in Class Customer Experiences

How to design and automate customer interactions in order to deliver consistent, predictable, rewarding and memorable customer experiences.

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SAP and Customer Experience Technology

Here is how SAP is supporting Customer Experience Management (CXM or CX) by linking CX strategies with application software.

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The Business Mandate For Customer Experience (CX) Management

Customer Experience has become a top business objective. Here we share CX research findings and a proven framework to achieve a CX strategy.

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The Productivity and Payback of Employee Engagement

How employee engagement techniques drive high-performance growth cultures and in turn higher employee productivity and staff retention.

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CRM best practices, research insights and technology recommendations to improve user, customer and company outcomes and increase user adoption, software utilization and CRM ROI.
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