Customer Experience Insights Hub

Customer Experience has become a top business objective. Here we share CX research findings and a proven framework to achieve a CX strategy.

How to design and automate customer interactions in order to deliver consistent, predictable, rewarding and memorable customer experiences.

CRM drives customer facing transactions. Customer Experience Management (CXM) drives experiences. Are they both needed?

Customer Experience (CX) research findings reveal the top CX benefits, risks, metrics and helpful insights to maximize CX program success.

Here is how Customer Experience Management is aligning customer-centric business strategies with enabling technologies.

The best customer experiences are designed to integrate customer perception, emotion and empathy into customer facing process delivery.

We define Customer Experience Management and explain the strategies, processes and software to achieve customer and company benefits.

Businesses that implement Customer Experience strategies, policies and software tools reap increased upsell, customer share, referrals and ROI

Customer experience management (CXM) is not just repackaged CRM. CXM marks a shift from internal to external customer engagement.

Learn how Customer Experiences impact business performance, and the technology businesses can use to deliver differentiated experiences.

When implementing a customer experience strategy, do you need customer experience software, or can you use CRM software?

A 7 step plan to achieve a customer-centric business model that aligns with what customers really want, not what you think they want.