Customer Experience Insights Hub

Customer Experience

The Business Mandate For Customer Experience (CX) Management

Customer Experience has become a top business objective. Here we share CX research findings and a proven framework to achieve a CX strategy.

Read More
How

How To Deliver Best in Class Customer Experiences

How to design and automate customer interactions in order to deliver consistent, predictable, rewarding and memorable customer experiences.

Read More
Versus

CRM vs CXM

CRM drives customer facing transactions. Customer Experience Management (CXM) drives experiences. Are they both needed?

Read More
Company Growth

Customer Experience Research Findings and Actionable Takeaways

Customer Experience (CX) research findings reveal the top CX benefits, risks, metrics and helpful insights to maximize CX program success.

Read More
Dashboard

Digitizing Customer Experience

Here is how Customer Experience Management is aligning customer-centric business strategies with enabling technologies.

Read More
Customer Satisfaction

Customer Experience Design

The best customer experiences are designed to integrate customer perception, emotion and empathy into customer facing process delivery.

Read More
Information

Customer Experience Defined

We define Customer Experience Management and explain the strategies, processes and software to achieve customer and company benefits.

Read More
Happy Customer

Customer Experience Tools

Businesses that implement Customer Experience strategies, policies and software tools reap increased upsell, customer share, referrals and ROI

Read More
CRM Software

From CRM to Customer Experience Management

Customer experience management (CXM) is not just repackaged CRM. CXM marks a shift from internal to external customer engagement.

Read More
Social Media and CRM

Customer Experience Technology Solutions

Learn how Customer Experiences impact business performance, and the technology businesses can use to deliver differentiated experiences.

Read More
How

Does CX Need Customer Experience Software?

When implementing a customer experience strategy, do you need customer experience software, or can you use CRM software?

Read More
Company Growth

7 Steps to a Customer Centric Company

A 7 step plan to achieve a customer-centric business model that aligns with what customers really want, not what you think they want.

Read More