CRM Podcast Discussions with the Industry’s CRM Thought Leaders
Thought Leader Ray Wang In His Own Words
Constellation Research Group CEO Ray Wang shares the factors driving the business imperative for Customer Experience Management (CXM).
Read MoreCRM Thought Leader Paul Greenberg In His Own Words
Paul Greenberg discusses social CRM planning and adoption—such as how to get started, top benefits, performance metrics and success factors.
Read MoreSugar’s Larry Augustin Shares What Makes Sugar CRM So Sweet
SugarCRM CEO Larry Augustin shares the vision, business strategy, strengths and differentiators of Sugar CRM.
Read MoreOracle Customer Experience Strategy and CX Software
Anthony Lye discusses the business imperative for Customer Experience, and Oracle CX as the technology to facilitate that imperative.
Read MoreMobile CRM Podcast—Trends, Best Practices & A Deployment Approach
Bill Band of Forrester Research shares Mobile CRM research findings, trend results and best practices for mobile CRM planning and deployment.
Read MoreCRM Thought Leader Michael Fauscette In His Own Words
IDC analyst Michael Fauscette shares the research data, statistics and insights driving CRM, ERP and HCM software cloud adoption.
Read MoreThe Objectives & Behaviors of Best In Class Contact Centers
Forrester analyst Kate Leggett describes best-in-class contact centers and how CRM software and mobility are advancing the contact center.
Read MoreMobile CRM—Mobility and Social for Increased User Productivity
Analyst research results show how mobile CRM and social CRM are teaming to improve employee productivity and engagement.
Read MoreCRM Thought Leader Esteban Kolsky In His Own Words
CRM analyst Esteban Kolsky advises how new technologies such as the cloud and social are influencing contact center CRM strategies.
Read MoreCRM Thought Leader Brent Leary In His Own Words
Social CRM Thought Leader Brent Leary provides practical advice for SMBs planning or implementing a social CRM strategy and program.
Read MoreCustomer Experience—Using Technology to Make CX Profitable
SAP Thought Leader Vinay Iyer shares how Customer Experience Management (CXM) is aiding and extending CRM software solutions.
Read MoreCRM Thought Leader Michael Krigsman In His Own Words
Michael Krigsman delivers advice on mitigating risk and adopting to the success factors that lead to rewarding CRM software deployments.
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