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Best of Microsoft Convergence |
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The 18th Microsoft Convergence delivered a flurry of announcements and product plans that made this annual gathering far more notable than most. In this Best of Convergence review, I share how new Microsoft leadership changes look to substantively change the company at large, and then drill down into some of the most substantive Dynamics CRM updates we've seen in a long time. |
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The Future of Microsoft Dynamics CRM |
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The Microsoft Worldwide Partner Conference (WPC) delivered the official announcement for Dynamics CRM. Here I share Microsoft's CRM progress in terms of market adoption, and identify what makes this new release different, the CRM product roadmap, new CRM pricing and some lingering questions about what's still missing. |
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Oracle OpenWorld — CRM & CX Insights |
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This Oracle OpenWorld analysis focuses on the two questions related to Customer Relationship Management software and strategy: First, how serious is Oracle about making Customer Experience (CX) the next growth technology sector? And second, how well is Fusion CRM being adopted in the marketplace, and why? |
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Dreamforce Review and Analysis |
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Dreamforce focused on social business and CMO’s, but also inadvertently demonstrated the shrinking distance between innovation and commoditization. A lack of notable product announcements made this 10th Dreamforce different than prior conferences. Here we look at and how this event will influence the foreseeable future for Salesforce.com and the competitive landscape. |
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CRM Evolution Conference Review |
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CRM Evolution brings together many of the industry’s top thought leaders in a vendor neutral setting. This is one of the top two CRM industry conferences where customers, practitioners, vendors and other community participants come together in a no-pretense environment and engage in candid conversations and common interests. |
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SAP SAPPHIRE NOW Top Take Aways |
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SAP SAPPHIRE NOW was big on vision statements; but innovation and new products? —not so much. Here we extract the top take away information and apply a closer examination of SAP CRM, an interesting new gamification concept, the new cloud chief's cloud strategy, an update on social, some new technology decisions and where SAP's biggest product stands. |
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SugarCon — A Recap |
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SugarCRM SugarCon gave plenty to talk about, but the top take-away messages that most grabbed my attention and forecast what we can expect to see from this company included the company's business performance execution, the release of Sugar 6.5 and the three underlying constructs that collectively set the vision and traverse through to the application design and value proposition. |
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Gartner Customer 360 Summit Review |
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The Gartner Customer 360 Summit merged the traditional CRM tracks of sales, marketing, service and analytics with the trending themes of cloud, social, mobile, big data and customer experience. Here's our review, top take-aways and some of the more interesting research points and quotes from this annual CRM conference. |
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CRM Bus Tour |
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Trying to breathe new life into a mature CRM industry can be a big challenge. But European CRM services provider DRI set out to do something new and different, and breathe new life and energy into a social CRM educational tour that needed to be shared in a social way. The result was a never before done CRM Bus Tour. |
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CeBIT Germany Trade Show Review |
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Germany's CeBIT, the world's largest technology trade show, attracted over 300,000 attendees and placed a significantly increased emphasis on cloud solutions. From the CRM perspective, it was SAP who stole the show with previews of Sales OnDemand. SAP executives acknowledged prior SaaS CRM product missteps and a downward pressure on subscription pricing, but also levied a continued push. |
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GITEX Dubai |
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The 30th annual GITEX conference and Technology Week was held October 17 to 21 at the Dubai International Convention & Exhibition Centre and both attendance and enthusiasm were up from the prior year. GITEX is clearly capitalizing on the region’s increased global IT presence. In the UAE alone, ICT investment is set to increase by 12.4% to US $4.8 billion this year ... |
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Social CRM Summit Review |
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The two day seminar spoke directly to Social CRM strategy. The intended audience is business practitioners familiar with traditional CRM who desire to influence or implement their companies social CRM strategy. The seminar goes into great discussion on the transition from managing customers to engaging customers - and from changing the conversation flow from monologue to dialogue. |
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