The CRM Idols!

CRM Idol Americas (for 2011)

Get Satisfaction empowers its customers to deploy and manage online communities where participants can post questions, comments and complaints. Get Satisfaction customers can respond to posts directly, or their customers can respond to each other. Community members can rate the responses based on how helpful they are. Get Satisfaction then appends metadata to customer comments, such as tags, keywords, products, sentiment and other attributes, in order to analyze the wealth of unstructured conversation and user generated content.

CRM Idol Europe, Middle East and Northern Africa (for 2011)

Based in the UK, BPMonline CRM finds competitive differentiation with its enhanced business process management (BPM) features. The SaaS CRM software is based on the advanced process modeling standard – BPMN – and enables non-programmers, such as business analysts, to modify the CRM system in order to fit business requirements without the need for programming. The CRM solution also caters to several industries, including advertising, banking, distribution, professional services, retail, telecommunications and value added distribution.

The Primary Judges

A special thank you to the primary judges. These are the industry thought leaders who rallied the program and contributed countless (non-billable) hours in reviewing, mentoring and advising the next generation of CRM up and comers.

Paul Greenberg	Jesus Hoyos	Esteban Kolsky	Denis Pombriant	Brent Leary	Silvana Buljan	Mark Tamis	Laurence Buchanan