A CRM Implementation Plan to Lower Time, Cost and Risk
A proven and repeatable 7 step CRM implementation plan to reduce project risk and maximize CRM implementation results.
The User-First CRM Implementation Method
The 8 User-First building blocks that deliver higher user adoption, improved business outcomes and the most successful CRM implementations.
A 4 Step CRM Governance Framework
A 4 step process to create a highly effective CRM Governance Framework --- for effective project delivery and improved business outcomes.
How Design Thinking Sky-Rockets CRM Value
How Design Thinking can create far more impactful user, customer, and company CRM outcomes, and more successful CRM software implementations.
How to Design the CRM User Experience
How to design a CRM user experience that increases user adoption, application utilization and payback on your CRM software investment.
Why CRM Fails
The Top Reasons for CRM failures, and the strategies, best practices, and methods to prevent these challenges.
How to Succeed with CRM Change Management
CRM change management best practices and a step-by-step Change Management Framework for CRM software implementations.
CRM DevOps Accelerates Innovation
Here is how CRM DevOps manages the end-to-end CRM software delivery lifecycle and the continuous delivery of software-driven innovation.
CRM DevOps Best Practices
CRM DevOps best practices to accelerate the implementation, realize more innovations, and increase CRM ROI.