CRM Vendors in Need of CRM

How can a CRM vendor not practice CRM? We’re now switching CRM systems. We’ve suffered buggy software, cost overruns and poor support.

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Ask the CRM Expert

Ask The CRM expert your questions regarding CRM software selection, CRM implementation, vendor rankings or anything else.

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What is CRM?

Contrary to some popular belief, CRM is not software. CRM is a business strategy to grow mutually beneficial and profitable customer relationships.

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The CRM Maturity Model

The CRM Maturity Model is a 4 phase continuum to better engage customers, grow customer share, keep customers longer and improve ROI.

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