Customer Experience
From CRM to Customer Experience Management
Customer experience management (CXM) is not just repackaged CRM. CXM marks a shift from internal to external customer engagement.
Read MoreCustomer Experience Research Findings and Actionable Takeaways
Customer Experience (CX) research findings reveal the top CX benefits, risks, metrics and helpful insights to maximize CX program success.
Read MoreHow To Deliver Best in Class Customer Experiences
How to design and automate customer interactions in order to deliver consistent, predictable, rewarding and memorable customer experiences.
Read MoreSAP and Customer Experience Technology
Here is how SAP is supporting Customer Experience Management (CXM or CX) by linking CX strategies with application software.
Read MoreThe Business Mandate For Customer Experience (CX) Management
Customer Experience has become a top business objective. Here we share CX research findings and a proven framework to achieve a CX strategy.
Read MoreThe Productivity and Payback of Employee Engagement
How employee engagement techniques drive high-performance growth cultures and in turn higher employee productivity and staff retention.
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