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Microsoft Dynamics CRM 2017 — What Matters Most in the New Release |
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The Dynamics CRM 2017 release includes customer insights generated from Azure machine learning, a new visual workflow design tool, improved enterprise BI capabilities, more telemetry for health and performance monitoring, and inline editable grids. With this release, Microsoft has achieved 48 consecutive quarters of double digit growth and 2X year over year growth of CRM Online. |
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Microsoft Dynamics CRM versus Salesforce |
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While Oracle and SAP have viable CRM software solutions for their ERP install bases, their CRM market share is in decline. It is clear the chase for the top CRM software position has reached a two horse race. Salesforce is the market leader and Dynamics CRM is the challenger. Here is the head to head match up and expert analysis that compares the top two CRM software applications. |
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Dynamics 365 — The Future of Microsoft Dynamics |
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Microsoft Dynamics 365 is the new brand for Dynamics AX and Dynamics CRM. While the ERP and CRM software hasn't actually changed, Microsoft is promoting a new business software strategy and roadmap which morphs previously departmental solutions into a broader platform of enterprise-wide cloud business applications. |
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DevOps Toolchain for Dynamics 365 |
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DevOps is a continuous delivery framework that includes roles, events, artifacts, toolchains and tight integration with agile development. When it comes to CRM DevOps toolchains, the tools are often influenced by the CRM software development environment. This article shares a DevOps toolchain for Microsoft Dynamics 365. |
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An Agile Toolchain for Microsoft Dynamics 365 |
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Choosing the right agile toolchain and using the right capabilities within those tools improves your odds of achieving CRM software implementation success. The best agile toolchain is highly influenced by your CRM software solution and your agile process. This article focuses on an agile toolchain for Microsoft Dynamics 365. |
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Microsoft CRM Agile Tools Comparison |
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Picking the right agile management tool for your Dynamics 365 software implementation will be influenced by the types of users on your team and the scope of your agile and DevOps process. This blog post compares Jira, Rally and Microsoft Visual Studio Team Services (VSTS) for Microsoft Dynamics 365 software deployments. |
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Microsoft Power BI Best Practices |
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Microsoft Power BI enables user generated, agile data analysis with self-service BI analytics managed in the cloud for collaboration and sharing. Unlike data warehousing, Power BI permits analysts to create, iterate and append data models and visualizations. Here are a number of Power BI best practices that can be used to improve usability, flexibility and performance. |
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Microsoft Power BI Review |
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Microsoft has long been providing Business Intelligence (BI) platform technologies such as SQL Server Analysis Service (SSAS), but has long been absent from delivering client or presentation layer technologies such as Online Analytical Processing (OLAP). This Power BI review shares the advantages and disadvantages of this rapidly expanding solution. |
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Microsoft Dynamics CRM 2016 — What Matters Most in the New Release |
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The Microsoft Dynamics CRM 2016 release includes improvements to customer service, Dynamics Marketing and mobility along with better integration to Office 365, Excel and Azure Machine Learning. This is a key release as Oracle, Microsoft and SAP are all nearing equal market share position with each vying for the number 2 CRM spot. Here are the top hits and misses of Microsoft Dynamics CRM 2016. |
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How to Improve the Microsoft CRM User Experience |
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Successful CRM user experiences lead to better data input, more process automation and enhanced information reporting, which in turn leads to increased CRM software adoption, utilization and payback. But achieving CRM user experience objectives is hard. Here's an approach and best practices to achieve the elusive CRM user experience benefits with the Microsoft Dynamics CRM application. |
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Microsoft Dynamics CRM 2015 Release |
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Microsoft's newest CRM release raises the bar for sales and marketing. Dynamics CRM 2015 moves the product focus to new features and improved integration among sales and marketing, and more tightly embeds Microsoft Dynamics Marketing into the CRM stack. This article shares the most important updates in the most recent Microsoft Dynamics CRM 2015 release. |
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What’s the Best Marketing Automation Software for Microsoft Dynamics CRM? |
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This marketing software review compares and contrasts the top marketing automation software systems designed to work with Microsoft Dynamics CRM. The review evaluates ClickDimensions, Marketo, SalesFUSION and Silverpop CoreMotives and identifies unique differentiation, strengths and weaknesses as they impact or benefit Dynamics CRM users. |
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Microsoft Dynamics CRM 2013 — Hits and Misses of the New Release |
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Dynamics CRM 2013 Online is now officially live and offers some big advancements in terms of User Experience (UX), mobility, workflow, business rules and price. But no CRM software is perfect, and there's some voids with this release as well. Here’s my take on the top 5 Dynamics CRM 2013 advancements, and a few important things that are still missing. |
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Microsoft + Salesforce.com = BFF? |
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Microsoft and Salesforce.com announced their "global, strategic partnership" today. But when you peel away the marketing speak, and compare how these two CRM titans differ not just in products but in presentation, and further recognize the biggest news comes in what wasn't said, you can really see how the CRM software competitive landscape is changing. |
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Best of Microsoft Convergence |
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The 18th Microsoft Convergence delivered a flurry of announcements and product plans that made this annual gathering far more notable than most. In this Best of Convergence review, I share how new Microsoft leadership changes look to substantively change the company at large, and then drill down into some of the most substantive Dynamics CRM updates we've seen in a long time. |
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The Future of Microsoft Dynamics CRM |
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The Microsoft Worldwide Partner Conference delivered the official announcement for Dynamics CRM 2013. Here I share Microsoft's CRM progress in terms of market adoption, and identify what makes this new release different, the CRM product roadmap, new CRM pricing and some lingering questions about what's still missing. |
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Dynamics CRM versus AX CRM |
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Due to a multi-product strategy, understanding Microsoft CRM solutions can get a bit confusing. Here I examine the top 2 Microsoft CRM systems – Dynamics CRM and Dynamics AX CRM – and identify the primary differences, strengths and weaknesses of each, including the User Experience (UX), feature sets, Outlook integration, offline operation, mobility, social, extensibility, cost and integration to ERP. |
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Parature Positioning and Product Roadmap |
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Parature offers some impressive customer service strengths such as its self-service portal, social service integration, knowledge management, mobile customer care and chat. But it has weaknesses that need to be addressed, such as scaling up to support larger contact centers, tighter integration to CRM and adding enterprise feature sets such as BPM, ACH, CTI, IVR and next-best-offer technology to name a few. |
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eXtremeCRM – A Quickly Evolving Dynamics Community |
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In only three short years eXtremeCRM has evolved to become one of the must-attend Dynamics community conferences. What separates this event from all others is CRM focus. This is the only conference squarely focused on Dynamics CRM partners and offers a depth in learning, collaboration and networking that is unmatched. |
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CRMUG & CRM Partner Connections Recap and Take-Aways |
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The CRMUG Summit and the CRM Partner Connections Event combined this year for the first time. In addition to a unique opportunity for Dynamics CRM partners and customers to advance their learning and push their skills, this was also the first official Microsoft partner readiness event following the launch of Dynamics CRM 2013. |
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Microsoft Dynamics Analyst Meeting Update |
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Microsoft used its Dynamics' Fall Analyst meeting in Bellevue Washington last week to deliver presentations and a recurring theme as to why organizations are investing in Microsoft Dynamics—solid functionality, quality of architecture, scalability, competitive pricing and a strong, collaborative partnership with Microsoft. |
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Microsoft Named in Top CRM Systems in Southeast Asia |
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Microsoft is well placed in Southeast Asia with a regional headquarters in Singapore and country offices in Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam. This presence combined with a strong regional partner network and flexible CRM solution made Microsoft Dynamics CRM a top CRM in Southeast Asia. |
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Microsoft Dynamics CRM Fit, Differentiation, Strengths and Evolution |
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As the General Manager of product management and marketing for Microsoft CRM, Brad is responsible for driving awareness, demand and revenue on a worldwide basis. In this conversation, we discuss new releases—including social CRM—and flush out Microsoft's CRM positioning and several Dynamics CRM and CRM online competitive advantages. |
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Microsoft Dynamics CRM Review
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Despite being a late entrant to the SaaS CRM software market, Microsoft has acquired more CRM customers than any other vendor in its limited period and is using its momentum to alter the market in terms of platform capabilities, ubiquitous deployment and subscription pricing. In this Microsoft Dynamics CRM review we examine how Microsoft intends to achieve a leadership position. |
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The Rise of CRM App Stores |
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SaaS CRM vendors look prophetic at the moment, showing up ahead of the dramatic rise of cloud computing and the demand for everything as a service. Several have even launched their own app stores tapping yet another growth trend. While Microsoft and Salesforce.com are indeed pushing ahead of the pack with online marketplaces, other CRM vendor challengers are emerging. |
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Microsoft Dynamics Named In Top 10 CRM Systems in India |
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Microsoft Dynamics CRM was highlighted as part of the Top 10 CRM Software Systems in India special report. Dynamics CRM is well positioned for continued growth in the India marketplace. Microsoft has a mature VAR channel throughout India and Microsoft platform and desktop software products are very popular among India SMB companies—which provide a segway to Dynamics CRM 2011. |
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