Salesforce Integration Consultant

The seniority and experience of our consultants is unmatched. Our Salesforce consultants have personally led many implementation and optimization projects. They are certified on the application and Agile methods. The average tenure among our staff is 24 years of full-time CRM experience.

So, instead of the norm which is a part-time experienced consultant supported by a team of junior staff, our entire team consists of senior professionals.

Our User First approach recognizes that all benefits start with user adoption. Staff adopt the application when the benefits exceed the effort. That's critical because if many of the staff don't fully use the app, it doesn't matter if the software was installed correctly, on time and on budget.

Our methodology makes the user our North star and designs the system so that it achieves what is most important to them, what they identify as their performance, productivity, and personal goals, or what we call their WIFFMs (what's in it for me.)

The simple but often ignored truth is that most staff will not embrace the app unless and until it helps them do their jobs better. For many companies that means a shift in focus from data input to information output. From feeding the system to getting value out of it.

Anybody can get Salesforce to run, but a specialized Salesforce consultant takes it two steps further to first achieve enthusiastic user adoption and higher software utilization and then attain downstream business outcomes such as increased customer acquisitions, customer lifetime value and customer retention.

It's this approach that enables technology to achieve order of magnitude improvements and increase the value from basic operational efficiencies to business transformation.

Creating a clear line of sight from technology to financial results is what makes our Salesforce consultancy unique.

We have a unique focus in helping clients implement Salesforce Center of Excellence (CoE). A CoE brings scale to scarce and high-demand skills by applying one or a few resources to go deep into certain technologies and then disseminate the benefits and insights to others. A CoE leverages technical skills to surpass ordinary standards and achieve extraordinary financial results. Many times, that means driving performance beyond the norm to Best-in-Class standards. Our experience shows these groups can raise ROI by low double digits within 90 days and then continuously increase payback over time.

This application can tell you what leads will convert, what sale opportunities will and will not close, what customers are most at risk of churn, and which staff would benefit from real-time coaching.

But data must be converted from a raw material to a finished product of information or insight. That's when data becomes your most valuable company asset.

We have the use cases and accelerators to transform data into insights that predict outcomes and drive actions to improve operational results.

The most successful companies are defined by their ability to apply the right data for improved staff and customer engagement.