CRM Strategy

How to design a Voice of the Customer program and use the right tools to improve your products, marketing conversions, sale offers and more.

A 6 step framework to build a high-performance growth culture that energizes staff, increases productivity and grows the company.

These are the 5 building blocks to create a high performance company culture, and achieve a sustainable competitive business advantage.

A high-performance corporate culture is a competitive advantage that boosts staff productivity, employee tenure, company growth and profits.

Here’s why high-performance growth cultures realize higher revenue growth, higher net income growth and higher company valuation.

Here’s how Design Thinking can solve tough business problems, improve CRM software success and drive business transformation.

How design thinking for CRM achieves the most important and highest payback user, customer and company outcomes.

How to design the final four competitive advantages to acquire, grow and retain more customers.

4 CRM strategy best practices to maximize user adoption, business process automation, customer objectives and technology ROI.

How to create a 360 degree customer view to improve customer relationships and increase customer share, loyalty and retention.